Clinical Application Support Specialist II

🕒 3 days ago

🇺🇸 United States – Remote

💵 $70.4k - $105.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Learn specialized industry-specific software and apply this knowledge to support MIM customers • Provide customer service and product training to hospitals, clinicians, and clinical staff • Facilitate training sessions for team members and cross-functional teams • Use remote technologies to diagnose and resolve customer concerns and guide customers in optimal software utilization • Ensure customer satisfaction throughout the support journey • Collaborate with team members and departments to find solutions outside the role’s area of expertise • Share product insights with MIM’s product, quality, and management teams to improve software and customer experience • Contribute to departmental operational improvement initiatives • Serve as the first point of contact for customer inquiries, software issues, and configuration requests

🎯 Requirements

• Background in radiation therapy, dosimetry, or support capacity for radiation oncology preferred • 3+ years of clinical or medical experience • BS RT (T) or CMD Certification preferred but not required • Strong written and verbal communication skills • Strong organizational and time management skills • Ability to actively listen and anticipate customer needs with an empathetic mindset • Strong analytical and critical thinking skills • Ability to work with a flexible schedule • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas now or in the future • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Relocation assistance not provided