Senior Operations Reliability Engineer – IAM

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $92k - $120.8k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive reliability and resilience of enterprise identity services for a global workforce • Own end-to-end resolution of IAM-related incidents and minimize business disruption • Monitor and analyze observability and AIOps signals • Correlate events across IAM platforms and dependent systems to identify root causes • Refine alert thresholds, suppression logic, and detection rules • Validate and enhance automated remediation workflows • Partner with cloud, network, security, and endpoint teams • Ensure identity event data accuracy and integrity • Contribute to post-incident analysis and scalable fixes • Resolve and optimize identity provisioning and deprovisioning workflows • Ensure IAM monitoring and operational requirements are met for new application onboarding

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, IT, or equivalent practical experience • 5+ years of experience in IAM operations, identity platforms, or enterprise IT operations • Strong written and verbal English communication skills • Strong expertise in authentication, authorization, SSO, provisioning, and identity lifecycle management • Hands-on experience administering and supporting Okta in enterprise environments • Working knowledge of Active Directory and Microsoft Entra ID • Ability to troubleshoot SSO, provisioning workflows, authentication failures, and certificate issues • Understanding of incident management, event correlation, and troubleshooting methodologies • Experience working across cross-functional teams in complex operational environments • Strong analytical and communication skills • Participation in a shared, rotational on-call schedule is required • Preferred: scripting or automation tools such as PowerShell or REST APIs • Preferred: observability platforms, AIOps tools, and event management systems • Preferred: automation frameworks and self-healing system design • Preferred: identity integrations across SaaS platforms and cloud environments

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families