Process Trainer – Collision

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Gerber Collision & Glass

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1940

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

📋 Description

• Monitor and conduct internal audits on processes and business controls • Review, coach and report on repair facilities’ adherence to business practices and daily performance • Ensure consistent execution of WOW (Wow Operating Way) and train Customer Service Representatives and Parts Personnel • Explain shop efficiencies and benefits of the WOW Operating Way • Work with General Managers and Market Managers to establish oversight, training and coaching plans • Improve performance on Accounts Receivables, Accounts Payable, and other business controls and processes at store level • Prepare audits on corporate and regional key performance indicators • Present concise and detailed information to market leadership • Participate in weekly Market Leadership calls • Communicate successes, improvements, deficiencies and corrective action plans • Document and communicate repair facility issues to Market Leadership • Support market estimators to ensure file closing compliance and DRP Billing Compliance • Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives • Train and implement Boyd’s processes and procedures on acquisitions and growth opportunities • Review and support employee attendance and completion of assigned training initiatives • Monitor the customer management system for accurate repair dates and customer updates • Ensure customer follow-up call lists are managed accordingly • Travel across Canada West approximately 1 week per month

🎯 Requirements

• Post-secondary education or equivalent • A minimum of 2 years previous experience in a collision repair environment or a similar role • Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training • Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure • Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops • Comprehensive knowledge of the administrative process and procedures • Strong attention to detail and a high degree of accuracy • Excels at building and maintaining business relationships • Well-developed organizational skills with the ability to prioritize • Communicate effectively, both verbally and in writing • Valid Driver’s License • Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities • Working knowledge of Accounting practices • Ability to utilize Google Suite for managing internal business controls • Capable of working independently and with minimum supervision • Some travel may be required in the Process Trainer’s assigned markets • May be asked to support in other markets as requested

🏖️ Benefits

• Competitive Pay • Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment • RRSP with company match • Annual Paid Vacation Time Off • Career Growth Opportunities • Ongoing Training • A Professional Atmosphere, Great Working Conditions with Dynamic Leadership • Voluntary Daily Pay option available • Comprehensive benefits plan • Training sessions and assistance with certifications • Clear paths for career advancement