Lead Services Account Manager

🕒 3 days ago

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Frequently engage and follow up with customers to win services projects and meet growth initiatives • Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets • Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base • Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order • Perform customer site visits and/or hold routine calls to build business relationships and upsell services • Share lessons learned to increase standardization and efficiencies • Responsible for all financial metric report outs for services and parts supplied to customers

🎯 Requirements

• Bachelor’s degree in Engineering or Business from an accredited university • Minimum 5 Years’ experience in heavy industry environment with customer interaction • Willingness to travel up to 30% • Experience in a customer facing Service Delivery or Project Management position, within a Service environment • Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes • Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines • Attention to detail on financial tracking and reporting of services • Embracing ownership & accountability that drive customer solutions and services profitability • Strong verbal, written, presentation, and interpersonal communication skills • Proven ability to prioritize workload and shift activities to meet business needs and department goals

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off