Senior Technical Support Engineer – Solar & Storage Power Conversion Systems

🕒 August 5

🇺🇸 United States – Remote

💵 $113.2k - $188.8k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Serve as the senior technical point of contact for customers throughout North America • Build long-term partnerships with customer engineering and operations teams • Lead technical discussions and issue resolution for customer projects, field technicians, and technical leaders • Represent GE Vernova Power Conversion and Storage’s technical capabilities and product value proposition • Maintain post-commissioning technical relationships and serve as a point of escalation • Lead root cause analysis and troubleshooting for power conversion systems, inverters, and BESS • Monitor system performance and identify opportunities to improve reliability, availability, and efficiency • Coordinate with service teams to resolve post-commissioning technical issues • Address technical deviations and track fault reports through closure • Provide technical support to site engineers remotely and on-site • Conduct technical reviews and site visits • Document field findings, resolutions, and lessons learned • Communicate customer requirements, field feedback, and priorities internally • Collaborate with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership • Produce site assessments, root cause analysis summaries, and customer-facing technical specifications • Maintain records of technical issues, performance trends, and customer satisfaction metrics • Contribute to commissioning procedures, field service guidelines, and internal knowledge resources • Report account technical status, field issues, and customer health indicators to leadership

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Power Engineering, or a related technical discipline • 10 years of relevant engineering experience in power systems or related fields • Demonstrated leadership in technical customer-facing environments • Fluency in English, verbal and written • Ability and willingness to travel up to 25% annually • Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics • Experience commissioning complex power conversion and storage systems, including system integration, functional testing, and customer acceptance • Senior-level experience managing technical customer relationships and leading design and operational reviews • Master’s degree in Electrical Engineering or a related field preferred • Hands-on experience with BESS, lithium-ion technologies, BMS integration, and safety protocols preferred • Proven troubleshooting and root cause analysis experience in mission-critical environments preferred • Experience with power monitoring platforms and energy management tools preferred • Familiarity with NEC, NFPA 70E, IEEE, IEC, and ASHRAE preferred • Prior senior field engineering, application engineering, or technical account management experience preferred • Experience with GE Vernova or equivalent power conversion and energy storage product lines preferred • Project Management experience or PMP certification is a plus • Experience working with large-scale industrial or utility-scale operators preferred • Ability to communicate complex technical topics to technical teams and senior customer leadership • Ability to lead without direct authority • Sound decision-making in high-stakes field environments • Ability to manage multiple customer accounts and technical challenges in a fast-paced environment • Must be legally authorized to work in the United States

🏖️ Benefits

• Competitive senior compensation package • Comprehensive benefits • Meaningful career development pathways • Professional development • Medical, dental, vision, and prescription drug coverage • Health Coach access with a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Discretionary annual bonus • Remote work