Maven Java Support Engineer

🕒 August 4

🇺🇸 United States – Remote

💵 $80.1k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Provide first- and second-level technical software support directly to clients • Participate in and/or lead issue tracking and ticket review meetings with internal teams and clients • Focus on production-related issues and activities • Work closely with Support Engineers, Maven Core Engineers, and Quality Assurance Testing Engineers • Track support issues in Jira within client-specific SLAs • Track Maven migration requests and DCRs in Jira within client expectations • Provide after-hours phone support based on business needs • Enter time spent on projects and tasks according to Conduent policy • Travel to client or company sites as required • Resolve issue tickets and implement fixes • Build change requests • Perform minor and major software release migrations and builds • Package and deliver escrow materials • Support change requests, defects, improvements, features, migrations, and implementations • Perform software security scans and code reviews • Meet client satisfaction goals, contractual obligations, and assigned deliverables within established timeframes • Report to the Maven Delivery Manager

🎯 Requirements

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development, or equivalent work experience • Java/J2EE • SQL and relational databases, such as Oracle, MSQL, or PostgreSQL • JavaScript and related technologies, including HTML5, CSS3, jQuery, and Ajax • XML • Knowledge of enterprise software • Strong analytical, conceptual, and technical problem-solving abilities • Ability to deliver outstanding customer service, including listening and empathy skills • Ability to organize and coordinate multiple projects while maintaining attention to detail and navigating competing priorities • Excellent oral, written, and interpersonal communication skills • Ability to remain calm, composed, and articulate in challenging situations • Ability to work independently while collaborating with cross-functional teams and organizations • Self-motivated and able to learn in a fast-paced, sometimes high-pressure environment with limited direct supervision • Working knowledge of application servers such as Tomcat, WebSphere, AWS, or Azure is helpful • Working knowledge of Agile or Waterfall methodologies is helpful • Knowledge of the public health industry is a plus

🏖️ Benefits

• Remote work from home • Career growth opportunities • Great work environment • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need