Technical Support Engineer

🕒 October 9

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 32 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide ongoing Level 2 technical support and case management through phone, email, and other communication channels • Investigate technical problems, reproduce issues, and work with Product Line teams to resolve customer issues • Collaborate with L3/L4 engineering teams on escalated investigations and document problems comprehensively • Recommend upgrades for obsolete products • Maintain records in quality management and CRM tools • Maintain RMA status and documentation • Identify training opportunities and own self-development and training of others • Monitor and report cases escalated through the GE process • Prepare documentation and maintain a knowledge base of technical tips and resolution outcomes • Maintain status records and update critical case reports for open customer issues across tiers and severity levels • Participate in product line meetings to present, update, and drive resolution of open requests • Schedule, lead, and prepare customer case summaries and metric reports • Identify firmware issues on relays and diagnose them through testing • Interact professionally with all levels of the customer organization

🎯 Requirements

• Associate's degree from an accredited college or university or equivalent experience • Minimum of 1 year of relevant experience • Ability and willingness to travel up to 25% of the time • Minimum 2 years of experience in power system protection and control • Understanding of industrial and utility protection, control and communications applications • Flexibility to work on-call, after hours support or modified hours of work to support customers • Experience using GE Multilin Protection and Control products • Power system automation and communication expertise • Protection and control testing experience using secondary injection methods • Ability to perform post fault power system fault analysis and recommend settings or application modifications • Hands-on expertise in configuring and troubleshooting protection and control systems • Experience configuring and troubleshooting 61850-based protection systems • Practical experience with protective relay settings, features and network communications • Ability to work efficiently without direct supervision • Strong problem-solving skills • Flexibility and adaptability; openness to change and modification of tasks

🏖️ Benefits

• Relocation Assistance Provided: No

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