Technical Support Specialist – Monitoring & Diagnostics

🔥 5 minutes ago

🇨🇦 Canada – Remote

💵 $89.3k - $139.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide ongoing technical support and manage daily cases by phone, email, and other communication channels • Investigate technical problems, reproduce issues, and collaborate with Product Line teams to resolve customer issues • Recommend repairs, upgrades, and part replacements • Maintain accurate records in quality management, CRM, and ERP tools, including Salesforce.com, ServiceMax, and SAP • Identify training opportunities and take ownership of personal development and the training of others • Monitor and report on cases escalated through the GA Non-conformance (ACT) process • Prepare documentation and maintain the technical knowledge base • Maintain status records and critical case reports for open Tier 1 and Tier 2 issues • Own follow-through and resolution of Tier 3 and Tier 4 cases handled by local or Product Line teams • Participate in Product Line meetings to present status updates and drive resolution of open cases • Schedule, lead, and prepare customer case summaries and performance metric reports for regular customer reviews

🎯 Requirements

• Engineering degree or Technologist Diploma and/or relevant work experience • Minimum of 5 years of industry experience, including 5 years in a related Monitoring & Diagnostics field • Very good knowledge of GE Vernova Monitoring & Diagnostics devices • Ability to configure equipment and reproduce customer-reported issues • Availability to work on call, provide after-hours support, or adjust working hours for customer-specific situations • Exceptional written and verbal communication skills • Ability to quickly develop strong product knowledge • Experience working on complex technical issues with cross-functional teams • Strong analytical, problem-solving, and time-management skills • Ability to build consensus across cross-functional teams • Ability to prioritize and manage multiple assignments while meeting deadlines • Ability to work under pressure with customers and employees at all organizational levels • Proficiency in a second language is an asset

🏖️ Benefits

• Discretionary annual bonus • Relocation assistance is not provided