Customer Experience Enablement Lead

🕒 5 days ago

🇺🇸 United States – Remote

💵 $168k - $285.6k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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📋 Description

• Program manage and lead the build and execution of enablement programs for internal customer success and professional services teams • Partner with field leadership and global CX resources to identify needs, collaborate on plans, and tailor and deliver content for specific teams and markets • Scope and build enablement content covering product knowledge, skill development, onboarding, and leadership development • Collaborate with enablement content, enablement office, and subject matter experts to develop CX-customized sales training and enablement curriculum • Align enablement activities with product releases, campaigns, and industry trade shows • Use Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field • Develop CX training job aids, supporting materials, and assessments • Measure and report on enablement investment and program effectiveness • Identify opportunities to improve the learning experience and innovate delivery techniques • Report to the Vice President, Enablement & AI

🎯 Requirements

• Demonstrated progressive experience in a software sales, customer success, or enablement role • Experience building relationships with field leaders and their teams • Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source • Required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context • Working knowledge of sales training technology and methodologies • Demonstrable experience with enablement concepts, practices, and procedures • Experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans • Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise • Strong ability to interact and influence effectively with field professionals and management • Exceptional written/verbal communication and presentation skills • Project and change management and cross-functional collaboration skills • Ability to incorporate AI tools into daily practices • Ability to thrive in a fast-paced, unpredictable environment • Ability to use GitLab • Ability to travel if needed for team offsites or training

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support • Incentive pay targeted at up to 100% of offered base salary for eligible sales roles

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