Customer Support Representative

🕒 August 25

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Givebacks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Givebacks is a software platform that makes charitable giving and school fundraising effortless by integrating donations into everyday shopping and providing one-stop tools for K-12 PTAs, nonprofits, and brands. It offers fundraising, payments, membership, compliance, communications, and marketing tools to help supporters donate automatically, school districts manage operations, nonprofits streamline workflows, and brands run socially-conscious campaigns. Givebacks connects supporters, schools, nonprofits, and brands to simplify giving and expand impact.

📋 Description

• Read, tag, and route every inbound ticket quickly and accurately • Reply to customers with clear, warm, and accurate answers • Maintain first response and resolution times within SLA • Complete a structured 90-day onboarding path toward full independent ownership of the triage queue • Apply feedback from weekly quality audits and 1:1s, with no repeat findings • Sustain individual CSAT at or above team baseline once fully ramped • Flag AI misfires and content gaps to Support, Product, and Engineering teams • Connect with teammates, ask for help when a ticket is outside your depth, and support the queue when volume is heavy

🎯 Requirements

• Located in the Mountain or Pacific time zone • 2+ years of customer service experience • Available to work required weekday support hours, including rotating weekend and evening coverage • Strong written communication skills • Comfortable navigating and learning multiple software systems at once • Prior experience in a chat- or email-based support role • Experience with a help desk or ticketing platform (Intercom, Zendesk, or something similar) • Experience supporting nonprofit, school, or education-related customers • Comfortable typist with strong general computer proficiency • Experience working in a fast-paced or seasonally busy environment

🏖️ Benefits

• Unlimited Paid Time Off • Flextime options • Remote work options • Paid holidays • Employee stock options • Paid parental and family medical leave • Full employee medical, dental, and vision coverage • Flexible Spending Account • 401(k) plan