Senior Associate, Launch Manager

🕒 September 17

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Glia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 $45M Series D - Glia on 2022-03

Consulting • Logistics • Artificial Intelligence

Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.

📋 Description

• Oversee and support a portfolio of client implementation projects from Sales hand-off through successful launch • Serve as consultant, application configuration expert, and project manager • Keep internal and external teams engaged and aligned • Translate Glia tools and technology deployments into measurable customer ROI • Communicate delivered value to executive stakeholders • Build and maintain project schedules, communication plans, test plans, and RAID logs • Manage client expectations and proactively flag alignment issues • Escalate blockers through internal channels to keep timelines on track • Train client administrators on platform configuration • Support operators through simulated training exercises • Identify, define, and recommend internal procedures to scale and improve service delivery

🎯 Requirements

• 2+ years of experience managing implementations for SaaS or Enterprise-level clients • Understanding of APIs, HTML, and network security • Hands-on experience configuring applications or software platforms, such as Drupal, CRM systems, or enterprise software tools • Proven ability to coordinate multiple client-facing projects simultaneously • Experience collaborating across Sales, Product, Customer Success, and Development/Engineering teams • Strong presentation skills, self-confidence, and enthusiasm • Efficient and scalable problem-solving ability • Strong project management skills and background in technical consultancy • Excellent written, oral, and social interpersonal skills across multiple audiences and methods • Highly collaborative and flexible • Growth mindset and curiosity about technology • Experience in or with Contact Centers is a bonus • Experience training end-users on systems is a bonus • Experience in Financial Services, Insurance, or Healthcare industries is a bonus • Project management or technical certification or related professional coursework is a bonus • Consultancy experience is a bonus

🏖️ Benefits

• Positive, diverse, and supportive culture • Equal-opportunity employment • Employer hiring process includes practical and team interviews