Client Executive

October 29

Apply Now

Receive Emails with Similar Jobs

Gradient AI

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Insurance • SaaS

Gradient AI is a leading provider of artificial intelligence solutions tailored for the insurance industry. Specializing in underwriting and claims management, the company enhances the precision of risk assessment, expedites quote turnaround times, and reduces claim expenses through intelligent automation. Gradient AI serves various sectors within insurance, including group health, property and casualty (P&C), and workers' compensation. Its solutions leverage extensive datasets and AI technology to provide insurers with deeper insights, facilitating more informed decision-making and increasing profitability. The company's innovative approach is aimed at driving efficiency and cost savings across underwriting and claims processes.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $20M Series B on 2021-04

📋 Description

• Prepare and lead regular touchpoints with clients in production, including presentations, business reviews, QBRs, model updates, and product roadmap discussions. • Review client dashboards to ensure usability and generate insights from model results. • Thoroughly document meeting notes and action items in Salesforce and follow up with clients as needed. • Serve as the voice of the customer by delivering feedback to internal teams, identifying client needs, ideas, and challenges. • Act as a key resource for clients by addressing questions and providing guidance on product usage. • Develop and maintain a comprehensive FAQ to help clients understand and effectively use our models.

🎯 Requirements

• 4+ years of experience supporting clients in a customer facing role • Strong understanding of the health insurance underwriting industry; knowledgeable in its language and terminology • Highly organized, with the ability to set, meet, and exceed time-sensitive objectives • Exceptional attention to detail and documentation skills; able to manage a high volume of clients effectively • Customer service-oriented with strong relationship-building skills • Excellent verbal and written communication abilities • Proficient in PowerPoint and experienced in building professional presentations • CRM experience (e.g., Salesforce) strongly preferred • Experience working at a tech or SaaS company is a plus

🏖️ Benefits

• A fun, team-oriented startup culture. • Generous stock options - we all get to own a piece of what we're building. • Unlimited vacation days. • Flexible schedule that supports working from home. • Paid parental leave. • Company issued Macbook and equipment reimbursement • Full benefits package including medical, dental, vision, 401k, and more. • Ample opportunities to learn and take on new responsibilities.