Keepstock Operations Manager

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Grainger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Grainger is a leading broad line distributor that operates primarily in North America, Japan, and the United Kingdom. With a mission to "Keep the World Working", Grainger serves over 4. 5 million customers by offering around 2 million maintenance, repair, and operating (MRO) products and services, as well as access to millions of additional products through its online platforms. The company is recognized for its commitment to excellent service and innovative technology that enhances customer relationships and operational efficiency.

📋 Description

• Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites • Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs • Partner with Sales, DC, Branch and transportation networks to further profitability, growth and operational targets for the organizational goals • Implement Leader Plan which includes assessing and prioritizing, coaching, training and hiring top talent • Promote strong team member engagement and support team member development • Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization • Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region • Manage the resources required for new customer installations to be on time and within budget • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization • Ensure the right solutions and resources are being offered/deployed to customers • Ensure optimal customer survey satisfaction levels • Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals

🎯 Requirements

• Associates degree or equivalent experience • 5+ years of retail, manufacturing or industrial business • 2+ years’ experience in supervising and managing people in a KPI driven environment with an emphasis on training and development • Extensive travel is required 50%+ travel to various customer sites throughout the territory • Experience in financial accountability • Experience leading in a matrixed environment • Experience in building and working effectively within different teams • Strength in process improvement, ownership and control and project management • Experience leading and working towards goals with a remote team • Proficiency in Microsoft Office, including Word, Excel and PowerPoint • Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment) • Have and maintain a valid driver's license in province of residence • May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards

🏖️ Benefits

• Medical, dental, vision and prescription drug coverage • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) • Life insurance coverage, including spousal and dependent life insurance • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future • Educational & Professional Membership Fee Assistance program • Employee discounts, team member perks and more!