Customer Success Consultant

🕒 September 10

🇺🇸 United States – Remote

💵 $60.6k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Proactively guide clients through every step of the customer journey, from pre-sales through onboarding, implementation, support, and sales • Consume Granicus and auxiliary metrics via signature dashboards and make data-driven recommendations • Ensure best practices are adopted throughout the product maturity curve • Leverage account and auxiliary analytics to increase customer adoption and usage • Research relevant client topics, agency and administration developments, media reports, and vertical developments • Employ and evolve customer success best practices aligned with industry standards • Provide bespoke client interactions while leveraging the resource library • Advocate for customers across cross-functional divisions, including product enhancements • Collaborate with Sales to expand on-the-ground and online intelligence • Identify and document expansion opportunities in Salesforce • Stay current on Granicus products, SaaS customer-success practices, competitive advancements, and engagement trends • Represent Granicus at internal and external speaking events as a subject-matter expert

🎯 Requirements

• 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company • Preferred knowledge of civic-management and citizen-engagement tools • Experience with analytics and data-driven decision making • Excellent organizational skills • Passion for process and business systems, as well as process improvement ideation • Exceptional interpersonal skills for internal and external relationship building • Ability to thrive in a lean, self-propelling, proactive environment • Commitment to diversity of thought and consideration of different ideas • Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments • Responsibility for preserving the Confidentiality, Integrity, and Availability of Granicus information assets • Responsibility for ensuring employee and customer data privacy and completing required privacy training

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • 100% employer-paid Life & AD&D Insurance • Online Learning Platforms • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more