Customer Success Manager II – HOA/Real Estate

🕒 September 9

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70.7k - $120.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Act as a primary point of contact for assigned accounts • Maintain assigned portfolio to drive client adoption and usage and achieve targeted annual revenue goals • Analyze key metrics of customer usage and identify opportunities for improvement • Assist with periodic client business reviews for assigned clients • Build and maintain strong client relationships; report account status reviews to management weekly • Identify revenue opportunities within the organization-wide strategy • Coordinate client needs and resolve outstanding issues with multiple departments • Grow business by anticipating customer needs and providing a high level of customer service • Work with internal departments and clients to meet monthly billing and prebill goals • Present and host strategic Quarterly Business Review meetings with key decision makers and executive leadership • Perform additional duties as needed

🎯 Requirements

• Demonstrated ability to retain and grow accounts • Demonstrated ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams • Experience in project management, including managing multiple projects simultaneously • Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel) • Effective verbal, written, and interpersonal communication skills • Demonstrated ability to work independently and take initiative • Ability to communicate clients' needs while prioritizing organizational goals and initiatives • Ability to motivate others to achieve project deliverables; excellent follow-up skills • Bachelor's Degree required (business or related field, or equivalent experience) • 3+ years of experience in the HOA and/or Real Estate industry required • 2+ years of Customer Success and/or Account Management experience preferred