Senior Director Analyst, CRM Technologies

🕒 May 6

🤠 Texas – Remote

🤠 Texas – Remote

💵 $172k - $202.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Gartner

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

🏢 Enterprise

Enterprise • Consulting • Research

Gartner is a global research and advisory firm providing expert analysis, bold ideas, and guidance to enterprise leaders and their teams. Gartner helps its clients succeed with mission-critical priorities by offering tailored services in client services, consulting, digital markets, executive advisory, finance, human resources, legal, marketing, products, research, sales, and technology. The company emphasizes its high-impact culture built on inclusivity and diversity, with a hybrid work model to foster global collaboration. Gartner also supports 40+ conferences and offers consulting strategies to optimize technology investments.

📋 Description

• Create innovative, thought-provoking, and highly leveraged 'must-have insights' content • Develop new insights and ideas through thought leadership • Develop in-depth analysis to identify the root cause of a client’s barriers • Demonstrate thought leadership in establishing insights positions across a team of analysts • Research, analyze and predict market trends and shifts • Provide clients and prospects with actionable advice • Create and deliver high-value presentation materials • Provide sales support serving as voice of the market • Build credibility as an industry expert • Participate in innovation, ideation, and research discussions • Mentor and coach junior team members • Be client-centric while seeking to help clients engage regularly

🎯 Requirements

• Bachelor's degree or equivalent experience; Graduate degree preferred • 12+ years of relevant field or industry experience • Strong knowledge of Customer Relationship Management (CRM) technologies, use cases, and best practices for implementation, integration, and automation • Experience with several leading CRM vendors • Proficiency with managing complex CRM programs • Knowledge of AI CRM application strategies and technology trends • Strong organizational skills; ability to work under tight deadlines • Demonstrate excellence in research and writing ability • Strong written and verbal proficiency, analytical and presentation skills • Proficient in analyzing and synthesizing data • Subject matter expert comfortable presenting at large and small-scale speaking engagements • Strong business and financial acumen • Deep knowledge of the global and competitive landscape within subject area • Ability to work independently while collaborating across teams

🏖️ Benefits

• Generous PTO • 401k match up to $7,200 per year • Opportunity to purchase company stock at a discount • Competitive compensation • Flexible work arrangements