Professional Service Consultant

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guesty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Guesty is a technology company that specializes in providing an all-in-one platform for managing hospitality businesses. Their purpose-built software optimizes and automates various aspects of hospitality operations, enabling businesses to save time, maximize revenue, and enhance guest experiences. With extensive industry expertise and a dedicated team of engineers, Guesty aims to streamline operations and drive growth for its clients in the hospitality sector.

📋 Description

• Lead the customer onboarding process, including system configuration, user training, and customer relationship management • Build strong relationships with key customers and serve as their trusted advisor • Customize and optimize account settings to meet client requirements • Conduct product training sessions via video conferencing and tailor training to customer needs • Maintain regular customer follow-ups throughout onboarding to increase product engagement and utilization • Serve as the primary point of contact during onboarding and address product-usage questions or concerns • Develop comprehensive expertise in the Guesty platform to assist customers effectively • Resolve technical issues that impede optimal system use • Assess customer business and technical needs and recommend optimized configurations and best practices • Gather customer feedback and relay it to Product teams • Create best practices and onboarding materials • Collect customer requirements, manage data migration and validation, and configure software • Address escalated customer-side issues in coordination with the Customer Success Manager and Customer Experience team

🎯 Requirements

• 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company • Deep hands-on experience with trust accounting, property management accounting, or financial SaaS platforms • Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making • Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience • Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities • Previous experience owning a project and being responsible for its success, preferably in a commercial setting • Ability to manage multiple tasks and projects in a fast-paced environment • Effective time-management skills, with the ability to handle multiple tasks simultaneously • Quick to learn new products and technologies, staying updated with industry trends • Friendly, patient, and professional demeanor, ensuring a positive customer experience • Passion for client success and satisfaction, willing to go the extra mile to exceed expectations • Experience with Salesforce is a plus but not mandatory • Intermediate-level proficiency in Google Suite • Excel skills required • Understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations is a bonus • French, Italian or German as a second language is a bonus

🏖️ Benefits

• Equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law

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