Associate Manager, Field Operations

Job not on LinkedIn

🔥 3 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $62.8k - $94.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead and develop a specialty-aligned team of Field Operations Representatives and Senior Field Operations Specialists • Provide day-to-day leadership, coaching, performance management, workforce planning, and operational oversight • Ensure service level expectations and support objectives are achieved • Serve as the primary leader for assigned associates • Create a culture of accountability, development, engagement, and continuous improvement • Manage complex escalations • Oversee operational performance • Partner with business stakeholders to ensure effective service delivery and operational continuity • Collaborate with peers, leadership, and support partners to promote standardized processes • Share best practices and enhance the overall field support experience

🎯 Requirements

• Associate's degree in a related field or the equivalent through a combination of education and related work experience • Five years of experience in operational support, customer support, service delivery, field operations, or related functions • Demonstrated leadership experience, including coaching, mentoring, training, or leading teams in a fast-paced operational environment • Experience managing complex operational issues, escalations, or cross-functional problem resolution activities • Proven ability to analyze operational data, performance metrics, and service trends to identify opportunities for improvement • Preferred: Bachelor's degree in Business, Management, Operations, Information Technology, or related field • Preferred: Experience leading operational support teams in a service center, help desk, contact center, field operations, or shared services environment • Preferred: Experience supporting retail operations or multi-location field organizations • Preferred: Experience with performance management, workforce planning, scheduling, or service delivery metrics

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Incentive compensation or short-term incentive plans may provide additional earnings