Support Operations Specialist

🔥 8 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $78.5k - $90.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infinidat

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Infinidat is a company specializing in high-performance storage solutions for data centers. Their portfolio includes primary and secondary storage platforms that offer guaranteed 100% availability, advanced cyber resilience through their InfiniSafe® technology, and a focus on providing the lowest total cost of ownership in the industry. With expertise in Big Data, cloud storage, NAS, SAN, and object storage, Infinidat is positioned to address the complex needs of modern IT environments.

📋 Description

• Plan, monitor, and control project delivery while working with internal and external interfaces and communicating directly with customers. • Generate reports and analyze data to optimize operational cost and efficiency. • Work with multiple collaborators across the company and worldwide. • Optimize support process workflows to ensure successful, on-time execution. • Manage support operations processes and projects such as customer installs, ad-hoc requests, and spare parts inventory. • Report to the Support Operations Manager.

🎯 Requirements

• B.Sc./B.A. in Industrial Engineering, Information Systems, Economics, Business Management, or related fields. • At least 2 years of relevant work experience in customer success or operations roles. • Previous experience working in a global organization is an advantage. • Excellent communication skills (Verbally & in writing)with excellent English, both verbal & written. • Customer satisfaction orientation. • Strong analytical skills. • Methodological & process-oriented. • Excellent interpersonal skills and collaborative spirit. • Superb project management experience and multitasking skills. • Technical orientation: basic understanding of hardware parts and structure. • Customer success or account management experience is an advantage. • Expertise with Information systems such as: JIRA, BI Tools (DOMO). • Proficiency in a foreign language - an advantage. • Must be able to work remotely from Waltham, Massachusetts / the United States.