Service Delivery Coordinator

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Habitat Learn

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Habitat Learn is a technology company focused on enhancing the learning experience by providing tools and services that promote accessibility and inclusion. They offer products such as Messenger Pigeon for learning enhancement, Coral for video conferencing tailored to educational needs, and Beehive for workload management. The company emphasizes the use of Universal Design for Learning (UDL) principles, aiming to remove barriers in traditional education by providing services like professional note taking, transcription, live captions, and generative AI solutions. Their products not only cater to educational institutions but are also suitable for businesses looking for accessible learning and productivity solutions. Habitat Learn is committed to improving accessibility and meeting the standards set out by the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA).

📋 Description

• Coordinate and assign note-taking and captioning shifts for live lectures, corporate webinars, and events from September to May. • Efficiently log upcoming captioning sessions into our proprietary booking system and assign them to the appropriate Captioners and Note takers. • Communicate with recruitment to recruit or activate backup service providers to ensure 100% coverage. • Handle last-minute call-outs, technical difficulties, or schedule shifts with urgency and composure. • Ensure specialized subjects (e.g., advanced medical lectures or technical engineering seminars) are paired with Note-takers and/or Captioners who have the appropriate background. • Act as the primary point of contact for our team regarding availability, scheduling policies, and updates.

🎯 Requirements

• Organization: Spreadsheets and calendars are your area of expertise. • Communicator: You possess excellent written communication skills and can deliver schedule changes to contractors firmly yet empathetically. • Detail oriented: You possess excellent written communication skills and can deliver real-time schedule adjustments or policy updates to freelancers firmly, clearly, and empathetically. • Thrives Under Pressure: You remain calm and logical when a live schedule shifts unexpectedly due to last-minute cancellations or urgent technical issues. • Experience in scheduling, dispatching, workforce management, or administrative coordination. • Post-secondary education in Human Resources, Business Administration, or a related field. • Proven tech-fluency and the ability to quickly learn proprietary software and booking platforms. • Experience managing or coordinating a remote, freelance, or contract-based workforce is highly preferred.

🏖️ Benefits

• Flexible remote work environment. • A supportive, tech-forward team culture. • Be a direct part of a mission-driven company that breaks down accessibility barriers and helps students succeed globally.