Customer Support Agent

Job not on LinkedIn

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Halo Collar

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔧 Hardware

🛍️ eCommerce

👥 B2C

💰 Debt financing on 2023-12

Hardware • eCommerce • B2C

Halo Collar is a consumer-facing company that makes smart dog collars and related products (e. g. , Halo Collar 5, beacons, and accessories) sold through its online store. The site highlights product SKUs and promotions (limited edition Ranger color, price discounts like $75 off, and a 90-day satisfaction guarantee), indicating a direct-to-consumer e-commerce model focused on hardware products for pet owners.

📋 Description

• Support Tier 1/initial customer inquiries primarily via video call • Answer incoming video calls, chats, and emails, moving between channels as customers need • Provide welcoming, positive, and empathetic customer service • Guide customers toward resolution of issues • Diagnose and resolve issues with the Halo Collar, Halo App, Bluetooth, LTE, and Wi-Fi connectivity • Resolve issues at the first point of contact and escalate specialized issues to the appropriate team • Record every customer interaction accurately and completely • Identify and track recurring customer issues and flag trends to leadership • Participate in weekly Quality Assurance reviews and apply feedback • Meet with team leadership every other week regarding performance, development, and career goals • Continually learn about products, technology, and customer-support best practices

🎯 Requirements

• Strong history of providing exceptional experiences in customer-facing roles, such as customer support, retail, hospitality, or similar • Comfort with technology and a logical approach to troubleshooting apps, Bluetooth, Wi-Fi, and cellular connectivity • Clear, professional, and friendly verbal and written communication • Calm under pressure, with empathy and emotional intelligence to help frustrated customers • Attention to detail in work and documentation • Reliable attendance and ability to work the assigned schedule • Coachable and curious mindset; welcomes feedback and uses it to improve and learn • Able to work one weekend day per week • Able to work five 8-hour shifts per week, with a standard schedule of 10am–7pm ET • Internet with download speeds of at least 100 Mbps and upload speeds of at least 25 Mbps • Dedicated, quiet workspace free of background noise • Comfortable being on camera in live video calls with customers for much of the shift • Eligibility to work in the United States • Experience with a CRM or ticketing system is a bonus • Love of dogs is a bonus

🏖️ Benefits

• Medical, dental, and vision plans • Company-paid Long-Term Disability • 401(k) with company match • Paid time off • Work remotely from anywhere in the U.S. • Training and provided equipment, including computer, camera, and keyboard • Incentives • Be part of a mission-driven, dog-loving team

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