AI Operations Specialist

🔥 10 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Drive Support transformation and continuous improvement by evaluating processes, identifying pain points, and recommending solutions. • Gather and analyze feedback from customers, Support teams, leadership, and stakeholders. • Examine ticket trends, customer interactions, support metrics, and recurring issues. • Identify opportunities to use AI, automation, and emerging technologies to improve Support processes. • Design, configure, test, deploy, and continuously improve AI tools for employees and customers. • Serve as a subject matter expert and escalation resource for AI-related tools and capabilities. • Monitor AI performance, accuracy, adoption, customer feedback, and business impact. • Develop and maintain prompts, workflows, knowledge sources, test scenarios, documentation, and operational standards. • Coordinate AI and Support improvement initiatives from discovery through implementation, adoption, and measurement. • Partner with Product and R&D to ensure AI capabilities are supportable and operationally ready. • Develop training, troubleshooting procedures, knowledge articles, and best practices for Support teams. • Champion responsible AI adoption throughout Customer Operations. • Establish success metrics including efficiency, adoption, customer satisfaction, ticket reduction, resolution time, and employee experience. • Help define the processes and operating model for a future AI Support/Operations function.

🎯 Requirements

• 3+ years of experience in customer support, business analysis, process improvement, technical support, or a related role; equivalent education and experience will also be considered. • Strong analytical and investigative skills with the ability to identify problems, understand customer needs, and recommend practical solutions. • Experience evaluating business processes and helping drive improvements from idea through implementation. • Experience with or strong working knowledge of generative AI and AI-assisted tools. • Strong technical aptitude and the ability to quickly learn new AI platforms, applications, and technologies. • Strong customer-service mindset with a focus on improving the customer and employee experience. • Ability to work independently while collaborating effectively across Support, Product, R&D, and other teams. • Strong written and verbal communication, organization, and project-management skills. • A commitment to continuous learning, experimentation, documentation, and responsible use of AI. • Current, valid passport. • Legally eligible to travel internationally, including passport-based visa exemption or required travel visas for entry into Canada, the United States, and the Caribbean. • Experience implementing or supporting AI agents, chatbots, copilots, automation, or other AI-powered solutions is an asset. • Experience with prompt design, AI workflows, knowledge grounding, or testing AI solutions is an asset. • Experience analyzing support data, customer feedback, or operational metrics is an asset. • Experience with APIs, SQL, integrations, scripting, or other technical concepts is an asset. • Experience with business requirements, user stories, testing, or change management is an asset. • Previous experience with enterprise software, ERP, CIS, utility technology, or the utility industry is an asset.

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work