ServiceNow Administrator – Automation Analyst

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and ServiceNow AI capabilities • Identify opportunities to simplify, standardize, and automate manual or repetitive processes • Design, build, and enhance Service Catalog items and service request workflows • Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements • Support cross-platform automation and integrations between ServiceNow and enterprise systems • Gather stakeholder requirements and translate them into process flows, user stories, functional requirements, acceptance criteria, and implementation plans • Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality • Create and execute test plans, scenarios, and test cases and coordinate UAT • Support releases, upgrades, instance clones, deployment validation, and post-implementation activities • Create and maintain process, technical, testing, and user documentation • Communicate progress, risks, requirements, and outcomes to technical and non-technical stakeholders • Use reporting, platform data, and stakeholder feedback to identify continual improvement opportunities • Work alongside the Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

🎯 Requirements

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience • ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience • Experience with ServiceNow ITSM and core platform configuration • Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities • Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment • Hands-on experience with Flow Designer and workflow automation • Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes • Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap • Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality • Experience gathering business requirements and translating business needs into practical solutions • Experience creating and executing test cases and supporting or coordinating UAT • Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills • General understanding of ITSM and ITIL principles • ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow development experience • Experience with IntegrationHub, ServiceNow spokes, REST/SOAP APIs, and enterprise integrations • Experience automating cross-platform business processes • Experience with Virtual Assist, Now Assist, AI Search, or other advanced ServiceNow AI capabilities • Experience with UI Builder, Service Operations Workspace, or other ServiceNow user-experience capabilities • Exposure to SPM, CMDB/CSDM, ITAM/HAM, Performance Analytics, reporting, or Automated Test Framework (ATF) • Understanding of UI/UX, usability, responsive design, and accessibility principles

🏖️ Benefits

• Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days • Comprehensive Medical, Dental and Vision coverage from your first day of employment • Financial and professional development support for CPA candidates and members • Employee stock ownership and RRSP matching programs • Lifestyle rewards program • Flexible work options • Performance driven organization with many opportunities for advancement