Support Analyst

🕒 October 19

🗽 New York – Remote

🗽 New York – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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• Open for 22 days.
• Jobs at this company usually fill in 35 days.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries • Troubleshoot questions across Purchasing, Accounts Payable, Accounts Receivable, Budgeting and General Ledger • Handle escalated issues directly with customers • Lead client training through webinars and user group sessions • Identify bugs and enhancement ideas and document them for the development team • Escalate issues with the details needed for resolution • Build and improve user guides, support documentation and internal processes • Perform other related duties as assigned

🎯 Requirements

• A bachelor’s degree in accounting, finance or business, or equivalent work experience • A solid understanding of accounting principles and day-to-day bookkeeping • Hands-on experience with purchasing, AP, AR, budgeting and general ledger • Excellent customer service and communication skills • Sharp analytical and troubleshooting skills • Ability to stay calm and organized when several priorities compete • Positive, professional and solutions-focused approach • Knowledge of fund accounting, governmental accounting or public-sector budgeting (bonus) • Experience supporting accounting, ERP or financial software (bonus) • Familiarity with public-sector purchasing rules or NYS school financial reporting (bonus) • Business office experience in a New York State school district or BOCES (strongly preferred)

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