Technical Consultant

🔥 1 minute ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously. • Perform SQL Server database administration and support environments that may include Oracle. • Perform system administration for customer application and infrastructure environments. • Monitor customer environments and proactively address availability, reliability, security, and performance issues. • Troubleshoot technical issues, identify root causes, and coordinate resolution across teams. • Manage technical work through ticketing systems and maintain clear updates. • Perform product releases, patching, updates, configuration changes, and maintenance. • Build understanding of assigned customer environments, configurations, dependencies, and operational requirements. • Identify recurring problems and improve processes through automation, monitoring, or documentation. • Build long-term customer relationships and communicate technical information clearly. • Prepare and deliver customer reporting on environment health, maintenance, risks, and activities. • Participate in the 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required. • Help administer highly available Azure infrastructure, including Linux and Windows virtual machines and Azure services. • Support Azure databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on. • Develop scripts and automation for deployment, monitoring, administration, and maintenance. • Support disaster recovery planning, testing, and execution for Azure environments. • Manage user access, permissions, authentication, and password management. • Create and improve technical documentation, runbooks, troubleshooting guides, and procedures. • Participate in knowledge transfer, training, internal improvement projects, and cross-team issue resolution. • Use AI tools responsibly for investigation, research, scripting, documentation, and automation.

🎯 Requirements

• 3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role; equivalent education and experience will also be considered. • Experience with or strong working knowledge of Microsoft SQL Server. • Working knowledge of system administration concepts in Windows and/or Linux environments. • Some experience with or knowledge of Microsoft Azure. • Strong analytical and troubleshooting skills. • Ability to investigate technical problems independently and work through unfamiliar issues. • Curiosity and desire to understand root causes. • Ability to work independently with minimal supervision and collaborate or escalate appropriately. • Strong customer-service mindset and ability to develop trusted customer relationships. • Ability to balance multiple customer environments, priorities, and deadlines. • Experience with Apache Tomcat, including configuration, hardening, and SSL certificates. • Strong written and verbal communication skills. • Strong time-management and organizational skills. • Experience using Jira, TeamSupport, or comparable ticketing/work-management systems. • Willingness to participate in weekend schedules or alternative workweeks, including Tuesday-Saturday or Sunday-Thursday schedules. • Willingness to participate in an on-call rotation. • Commitment to continuous learning, documentation, knowledge sharing, and improvement. • Comfort responsibly using AI-assisted tools. • Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are a plus.

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work