Managed Services Consultant

Job not on LinkedIn

🔥 12 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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Incognito Software Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.

📋 Description

• Execute technical deliverables within managed services engagements, including platform installations, configuration, upgrades, and environment optimization • Assume operational ownership of customer platforms and act as the embedded technical authority for those environments • Deploy and integrate visibility, monitoring, and operational tooling within customer environments • Troubleshoot complex issues in managed environments and identify root causes • Optimize and tune deployed solutions for performance, reliability, and operational efficiency • Manage delivery workstreams to scope, timeline, and quality standards; surface risks or blockers to the Managed Services Manager • Communicate technical findings, delivery status, and recommendations to customer technical teams • Produce delivery documentation including configuration records, installation guides, runbooks, and handover materials • Submit documented Jira escalations to product and engineering teams for platform defects or gaps • Document reusable technical procedures, lessons learned, and engagement patterns • Develop and maintain scripts and automation tools to improve delivery efficiency and customer operational outcomes

🎯 Requirements

• 3+ years of experience in a technical role involving installation, configuration, and troubleshooting of networked software platforms • Intermediate to advanced Linux proficiency, including filesystem and process management, log analysis, resource monitoring, and diagnosing system-level issues from command-line output • Solid working knowledge of DHCP, lease behavior, relay agent operation, and common failure modes • Solid working knowledge of DNS, including resolution chains, authoritative and recursive resolver behavior, TTL behavior, record types, and resolution failure diagnosis • Ability to run and interpret packet captures using tcpdump, Wireshark, or equivalent • Working understanding of TCP/IP, subnetting, and network architecture in multi-tier service provider environments • Ability to install, configure, and troubleshoot OSS/network management platforms • Confident and professional customer-facing communication skills • Ability to manage delivery workstreams independently, track tasks, maintain scope, meet deadlines, and communicate risks • Strong written communication skills and ability to produce customer-deliverable technical documentation • Preferred: Working knowledge of DOCSIS, TFTP, CWMP/TR-069, and TR-369/USP • Scripting proficiency in Bash, Python, or Perl • Experience interpreting application logs to identify root cause and propose remediation • Familiarity with monitoring and visibility tooling integration in production environments • Experience with relational or non-relational databases such as PostgreSQL, MySQL, or MongoDB • Familiarity with REST APIs and XML • Experience presenting technical outcomes to customer management audiences • Bilingual English/Spanish is a plus, but not required