Program Coordinator, Patient Safety, Equity & Engagement

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Healthcare Excellence Canada

WebsiteLinkedInAll Job Openings

51 - 200 employees

Healthcare Excellence Canada is an organization with a relentless focus on improving healthcare, with – and for – everyone in Canada. Launched in March 2021 from the amalgamation of the Canadian Patient Safety Institute and the Canadian Foundation for Healthcare Improvement, Healthcare Excellence Canada has greater capacity to support partners to turn proven innovations into widespread and lasting improvement in patient safety and all the dimensions of healthcare excellence. We believe in the power of people and evidence and know that by connecting them, we can achieve the best healthcare in the world. HEC is an independent, not-for-profit charity funded primarily by Health Canada.

📋 Description

• Provide substantial administrative support to the Program Director, Senior Program Lead, and their team; • Manage and coordinate program domain events and projects, including online programs and meetings aimed at promoting evidence-informed innovation within health organizations and building connections with health services leaders whose collaboration is essential to ESC's strategic priorities; • Support and coordinate programs broadly to assist the team, including preparing briefing materials to aid in program planning and implementation; • Maintain various calendars for leadership and the Senior Program Lead (meetings, project deadlines, etc.); • Build, maintain, and develop relationships with ESC staff and partners, particularly individuals with lived experience and members of the ESC patient partner network; • Reconcile travel authorization forms, expense claims, and credit card charges regularly to keep the expense ledger up to date, as needed; • Coordinate internal and external meetings, speaking invitations and conference participation, and travel arrangements; prepare presentations and speeches; screen incoming calls, emails, and correspondence and respond independently where possible; • Take rapid notes for emails, letters, proposals, meetings, and events, and record action items for follow-up; • Liaise with external vendors to coordinate activities such as meetings and online programs (this includes planning workshops and arranging information sessions); • Provide administrative support for online learning platforms; this includes taking initiative to post content, troubleshooting participants' technical issues, and creating and implementing conceptual elements on the learning site.

🎯 Requirements

• College diploma in Office Administration, Business Administration, or a related discipline; or an equivalent combination of education and/or work experience. • Minimum of two (2) years of progressive experience in a fast-paced work environment, preferably in a health or non-profit organization. • Bilingual (English-French) preferred (Level C – advanced – English communication required). • Excellent knowledge of the Microsoft Office suite and virtual environment. • Asset: demonstrated ability to work in the health and health services sector, particularly in quality improvement or patient safety.

🏖️ Benefits

• Competitive salary with bilingualism premium (if applicable) • Full access to our comprehensive benefits plan from day one • Flexible work options: on-site, hybrid, remote, and flexible hours • Closed for the holiday season in December between Christmas and New Year's Day • Generous vacation and personal leave plans • Defined benefit pension plan (CAAT pension plan) • Employee and family assistance programs • Health and wellness allowance • Remote work or parking allowance • Reimbursement for professional association membership fees • Professional development and training opportunities • On-site fitness center and complimentary coffee and tea (Ottawa) • Social activities