Senior People Ops Coordinator

🕒 August 24

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Manage Level 2/3 escalations and employee cases • Support leave of absence cases as a liaison between employees, managers, and Benefits subject matter experts • Partner with managers and Payroll to ensure timely, accurate timecard completion and resolve discrepancies • Support dependent verification with the Benefits team • Manage unemployment claims from filing through resolution • Partner with Payroll and ADP to resolve manager inquiries related to timecard completion • Own People team vendor management in Coupa, including vendor onboarding, invoice/PO processing, and vendor record maintenance • Support new hires during their first week, answer FAQs, ensure completion of paperwork, and audit US-based new hire data • Serve as an escalation point for complex employee questions and concerns • Monitor audit reports and resolve HR systems and records discrepancies • Handle document management and record keeping • Support drafting, tracking, and administration of workforce management letter agreements • Identify and implement People Operations process improvements, including documentation and RACI documents • Work with the internal GRC team to complete monthly HITRUST audits • Support onboarding and employee lifecycle processes from onboarding through offboarding

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field • 1–2 years of HR experience, including working knowledge of leave of absence processes, ADA accommodations, and payroll/timecard procedures • Working knowledge of FMLA, ADA, and unemployment claims processes • Strong proficiency in HRIS systems and Microsoft Office Suite • Excellent organizational skills and attention to detail; ability to manage multiple concurrent cases and competing deadlines • Exceptional customer service skills and commitment to the employee experience • Strong follow-through and ability to resolve concerns from start to finish in a fast-paced environment • Ability to handle sensitive information with discretion and confidentiality • Strong communication and interpersonal skills; ability to partner effectively with managers, employees, and cross-functional teams • Ability to work independently and as part of a team