Medical Records and Customer Support Specialist

🕒 5 days ago

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Processing medical record requests • High volume and fast-paced environment • Reports directly to the Processing Manager • Assist as needed in overflow processing due to high volume issues and/or coverage issues • Abide by HIPAA guidelines while ensuring the confidentiality of PHI • Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts • Provide feedback regarding request volume and perceived issues • Monitors incoming requests received through various means • General office duties • Answering patient questions and requests via phone

🎯 Requirements

• Fast learner • Dependable • Quick worker • Team player • Positive attitude • Someone who strives to do more

🏖️ Benefits

• A collaborative and supportive work environment that values your ideas • Opportunities for professional development and career advancement • Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice • The chance to make an impact in the health information field every day