Chief Operating and Financial Officer

🔥 4 hours ago

🌽 Illinois, Maryland, +2 more states – Remote

🌽 Illinois – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ⚔️ Virginia – Remote

💵 $225k - $250k / year

⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Backpack Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Backpack Healthcare is a provider of accessible, inclusive, and comprehensive mental health services for pediatrics, individuals, and families. They focus on breaking barriers to provide mental and emotional care through therapy, psychiatry, and medication management. Backpack Healthcare is dedicated to solving the youth mental health crisis by making care more personal, accessible, and inclusive, ensuring greater access for children, teens, and their families. The company is in-network with Medicaid and major insurances, aiming to address and support mental health needs efficiently. Their unique model is designed to intervene swiftly, offering specialized care tailored to the unique needs of each individual and family.

📋 Description

• Run the portfolio of company initiatives with clear owners, milestones, budgets, and status • Apply Lean Six Sigma methods to map processes, cut waste, and reduce variation • Lead SOP development, operational policy writing, version control, and launch checklists • Drive performance across the patient funnel from referrals through revenue • Lead business operations and the PMO, partnering with care coordination, credentialing, and scheduling • Set and review KPIs and remove system-level bottlenecks • Build scalable processes across multiple states • Manage operating budgets and track cost per session, clinician utilization, and contribution margin • Partner with the CEO on annual budgets, reforecasts, and profitability planning • Build business cases for operational investments • Develop capacity and workforce models connecting demand, hiring, credentialing, and sessions • Drive clinician utilization and schedule fill rates • Ensure compliance with Medicaid requirements, state regulations, accreditation standards, and HIPAA • Implement direct contracts and track performance against projected economics • Improve operational inputs to revenue cycle, clean claims, denials, accounts receivable, and cash collections • Provide executive oversight of HR, talent, compensation, benefits, and workforce planning • Manage vendor relationships and contracts • Partner with Technology on roadmap prioritization, delivery milestones, ticket intake, and operational system launches • Present operating plans and results to leadership, boards, and investors

🎯 Requirements

• 10+ years of progressive operations leadership, including at least 5 years in healthcare • Behavioral health, Medicaid, or managed care experience strongly preferred • Experience managing an operating Budget or P&L, with a record of improving margin • Hands-on experience running credentialing, scheduling, care coordination, or operational inputs to revenue cycle • Multistate healthcare operations experience, including launching new markets or programs • Demonstrated success helping a growth-stage or venture-backed company move toward profitability • Track record of redesigning processes end to end, with measured results in cycle time, cost, quality, or cash, and documenting them in SOPs and policies • Experience presenting to boards and investors alongside a CEO • Genuine commitment to expanding access to behavioral healthcare for underserved children and families • Bachelor's degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Finance, or a related field • Advanced degree strongly preferred: MBA, MHA, MPH with a management focus, or MS in Operations Management, Industrial Engineering, or Engineering Management • Formal training in project management and process improvement strongly preferred • Lean Six Sigma Black Belt preferred; Green Belt at minimum • Proficiency or experience with PMP, PgMP, PMI ACP, CSM, SAFe, Lean, ASQ CMQ/OE, CPHQ, FACHE, HFMA CHFP, or CRCR certifications preferred • SOP development and policy writing in a regulated healthcare environment • Workflow and process design, including value stream mapping, process mapping, root cause analysis, control charts, and standard work • Financial modeling and unit economics using Excel or Google Sheets • SQL and a BI tool such as Tableau, Power BI, or Looker • Project and portfolio tools such as Asana, Jira, Smartsheet, or Monday.com • Working knowledge of EHR, practice management, and billing systems in a multistate Medicaid environment

🏖️ Benefits

• Performance bonus tied to measurable KPI outcomes • Exceptional equity package • Medical, dental, and vision coverage • 401(k) • Opportunity to directly shape the growth and trajectory of a venture-backed healthcare company • Chance to help expand access to behavioral healthcare for children and families • Equal Opportunity Employer committed to team diversity and wellbeing

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