Psychiatric Virtual Assistant – Front and Back Office

Job not on LinkedIn

🕒 September 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Handle patient calls, messages, and scheduling • Assist with new patient onboarding • Triage patient messages, including refills and sensitive or crisis-related concerns • Communicate with patients, pharmacies, insurance companies, and therapists • Maintain accurate patient documentation in Valant • Verify insurance eligibility and benefits • Handle claims and EOB follow-up • Collect patient payments • Follow up on outstanding balances • Communicate with insurance companies regarding claims and coverage • Assist with credentialing and payer panel tasks as needed • Follow escalation protocols for sensitive or crisis-related concerns

🎯 Requirements

• Previous experience as a Medical VA, Psychiatric VA, or Behavioral Health VA • Psychiatric or behavioral health experience strongly preferred • Experience with medical billing, insurance verification, claims, and EOBs • Strong spoken and written English • Professional and confident phone communication • Excellent reading comprehension and attention to detail • Comfortable handling sensitive patient information • Able to work independently and manage tasks without constant supervision • Strong follow-through and organization • Experience with Valant EMR and Spruce preferred • Experience in a behavioral health or psychiatric practice strongly preferred • Experience with controlled medications, refill schedules, and sensitive or crisis-related patient communications • Full revenue cycle experience in a small or solo practice • Experience managing both front- and back-office responsibilities • High level of independence, organization, and ownership • Ability to work full-time

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience