Review Generation Team Lead – Community Manager

🕒 September 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HG Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

HG Insights is a global leader in technology intelligence, providing detailed insights and analysis of technology usage, adoption trends, and market intelligence. The company helps businesses make informed decisions by supplying rich data-driven insights and visualizations about technological ecosystems.

📋 Description

• Own the strategy, roadmap, and prioritization framework for review generation across product lines and customer segments • Lead, coach, and develop a team responsible for executing review campaigns, setting goals, and receiving performance feedback • Align review generation priorities with pipeline, content, and research initiatives • Build and nurture a community of engaged reviewers and buyers through recognition, incentive, and ambassador-style programs • Set team-wide KPIs for review volume, quality, and velocity, and report program performance to leadership • Ensure campaign content and messaging is consistent, compelling, and on-brand across review generation touchpoints • Prioritize campaigns based on renewal, expansion, and strategic account needs, including direct customer engagement when needed • Establish and maintain CAN-SPAM, GDPR, and other email regulatory compliance standards • Improve campaign performance through segmentation, personalization, and A/B testing • Monitor review platform trends, community management best practices, and email marketing innovations

🎯 Requirements

• 5+ years of experience in email marketing, community management, or a related field • 1–2+ years in a people management or team lead role • Bachelor's degree in Marketing, Communications, or a related field • Proven experience managing or mentoring a team, setting goals, coaching, and evaluating performance • Skilled in marketing automation platforms such as Ortto, Marketo, or Salesforce Marketing Cloud • Strong writing, editing, and content strategy skills • Experience designing and prioritizing campaigns across multiple stakeholders and customer segments • Data-driven ability to translate campaign performance into team strategy • Proficiency with CRM systems such as Salesforce Data Cloud • Basic HTML, CSS, and/or Liquid • Strong cross-functional collaboration skills and experience working alongside directors or senior leadership • Proficient in using AI tools to optimize workflows

🏖️ Benefits

• Comprehensive healthcare coverage for employees and their families • Monthly wellness reimbursement • Access to Able To professional mental health coaching for stress, anxiety and depression support, as per the regions • 401(k) with up to 5% company matching for US employees • Pension scheme for UK employees • Stock options for every employee • Annual learning reimbursement • Commitment to career development at every stage • Culture Club participation and voice in shaping the workplace