Community Manager – Expert Network

Job not on LinkedIn

🕒 September 24

🇺🇸 United States – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Build and foster an engaged community of contract experts across multiple disciplines • Develop regular communications about new opportunities, company updates, and community initiatives • Create programs that improve contractor engagement, retention, and overall experience • Build relationships with contractors and serve as a trusted point of contact throughout their lifecycle • Gather community feedback and identify opportunities to improve processes, communications, and engagement • Manage day-to-day communications with a large network of contract experts • Coordinate rapid staffing for new and ongoing projects based on project requirements and availability • Answer contractor questions regarding onboarding, scheduling, systems, policies, and project logistics • Monitor contractor responsiveness and follow up to ensure staffing timelines are met • Coordinate contractor onboarding and offboarding • Collect contractor hours and review submissions for completeness and accuracy • Follow up on missing or inaccurate timesheets • Maintain records supporting payroll and client billing • Assist with operational reporting and workforce planning • Resolve discrepancies related to time tracking, assignments, and project records • Maintain staffing trackers, workforce planning spreadsheets, and operational dashboards • Update large operational spreadsheets for expert pools, project staffing, onboarding status, and project metrics • Perform quality checks on operational data • Generate reports supporting staffing, operations, and leadership decision-making • Improve spreadsheet organization, automation, and reporting processes

🎯 Requirements

• At least 4 years of experience in community management, people operations, recruiting, customer success, or a similar role • 2+ years of experience in community management, operations, customer success, people operations, or a similar role • Experience managing communications with large groups or distributed communities • Strong spreadsheet skills (Google Sheets), including organizing large datasets and maintaining operational trackers • Excellent written and verbal communication skills • Exceptional attention to detail and organizational skills • Ability to prioritize multiple projects while meeting deadlines • Experience working with contractor populations or contingent workforces is a plus • Experience with ATS, HRIS, CRM, or project management tools is a plus • Startup experience is a plus