Director, Account Management

🔥 18 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Serve as the primary contact for the customer's leadership team, ensuring day-to-day needs are met while identifying and executing key growth opportunities • Coordinate with customer procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM internal teams • Serve as the first point of escalation within HSM for supplier-related issues in the Canadian market • Partner with customer leadership teams to set long-term strategic objectives and drive critical initiatives • Work with HSM Category Management to identify white space and expand programs and services • Work with the HSM Onboarding team to add properties to the HSM program as new customers join or existing customers expand • Promote program participation through reporting, coaching emails, and business reviews for key ownership and management groups • Lead strategic business reviews with customers and suppliers • Increase program growth and adoption by expanding HSM programs and services in the market • Oversee a portfolio of accounts with responsibility for relationship management, customer success, and year-over-year growth • Report to the VP of Strategy & Business Operations

🎯 Requirements

• Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles • Experience analyzing information to make data-based business decisions • Experience delivering presentations to executive level stakeholders • Travel approximately 25%-50% • Experience in Account Management/Customer Success roles would be useful • Experience leading teams/direct reports would be useful

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through the Go Hilton travel program • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Extended health and welfare plans • Pension and RRSP plans • Discounts and perks through Perkopolis on travel, shopping, tickets, and more • Support for mental and physical wellbeing • Inclusive and diverse workplace environment