Senior Staff SDET, Customer Engineering

🕒 October 23

🇺🇸 United States – Remote

💵 $180k - $225k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Own quality architecture for critical systems and initiatives • Define long-term quality strategy aligned with business and product goals • Design shared quality platforms, automation frameworks, and test infrastructure adopted across multiple teams • Establish scalable quality patterns and guardrails • Anticipate systemic quality and reliability risks and drive preventative architectural solutions • Define and drive AI-assisted testing strategy, including autonomous test generation, intelligent test selection, agent-based failure triage, and self-healing automation • Build guardrails for trustworthy AI-driven testing • Orchestrate AI agents within the CI/CD decision pipeline • Own quality for AI-powered product features through evaluation suites, golden datasets, LLM-as-judge scorers, and statistical approaches • Test hallucination, safety, response stability, and AI-generated application code • Evaluate emerging AI testing tools • Define quality metrics, dashboards, and release-confidence indicators • Lead post-incident analysis and architectural/process improvements • Produce quality architecture documents, automation frameworks, and test platforms • Serve as accountable technical leader for strategic initiatives • Mentor senior SDETs, quality engineers, and senior technical leaders • Establish hiring standards, coaching, and talent development • Champion customer-centric quality decisions • Partner with Engineering and Product leadership on scalability and resilience in roadmap planning

🎯 Requirements

• 10+ years of hands-on experience in quality engineering or SDET roles • Experience architecting quality strategy and automation platforms across multiple teams • Proven experience designing and scaling full-stack test automation frameworks across frontend web, mobile, and backend/API • Experience with tools such as Playwright, Cypress, Selenium, Appium, and Postman, or similar • Deep proficiency in one or more programming languages such as JavaScript, TypeScript, or Kotlin • Hands-on experience applying AI to testing, including LLM-assisted test generation, agent-based workflows, intelligent test selection, or self-healing automation • Ability to define quality architecture and standards that scale across many teams • Strong grasp of agile/lean, DevOps, shift-left testing, and TDD • Experience embedding quality gates into CI/CD systems such as GitHub Actions, CircleCI, or Jenkins • Experience mentoring and developing senior quality engineers and senior technical leaders • Track record of leading post-incident and root-cause analysis • Excellent judgment balancing short-term delivery with long-term resilience and maintainability • Strong executive communication skills • Experience with performance and load testing at scale • Familiarity with LLM observability and evaluation tooling is nice to have • Experience with cloud-based testing platforms is nice to have • Familiarity with e-commerce or healthcare platforms and regulated environments is nice to have • Experience with internationalization and localization testing is nice to have • Experience building quality engineering communities of practice is nice to have • Published writing, talks, or open-source work on modern testing or AI in quality engineering is nice to have • Experience building evaluation or testing infrastructure for LLM-based or ML-driven product features is nice to have • Must be legally authorized to work in the U.S. without restriction for any employer • Must not require immigration sponsorship by Hims & Hers in order to work in the U.S.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO • Company holidays • Quarterly mental health days • Comprehensive medical, dental & vision benefits • Parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats • Flexible/remote work approach • Reasonable accommodations for qualified individuals with disabilities and disabled veterans

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