Customer Experience Representative

Job not on LinkedIn

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Receive inbound equipment sales inquiries and collect information for assignment to the appropriate Equipment Solutions Consultant • Serve as the first point of contact for customer inquiries and ensure timely routing and follow-up • Re-engage inactive customers and convert them into active or recurring customers • Update customer accounts, activities, and opportunities in Salesforce • Use lubricant sample programs, installed base data, and legacy customer information to identify business opportunities and action items • Communicate customer opportunities and recommended actions to customer service teams • Conduct outbound customer outreach campaigns • Track and document customer interactions, activities, and outcomes in Salesforce • Identify quotation opportunities for equipment, parts, service, and other customer needs • Identify and communicate warranty renewal and ACE Air End Protection Program opportunities • Gather customer feedback and communicate findings to management • Prepare activity, customer engagement, and opportunity reports • Participate in team meetings and provide updates on trends, opportunities, and retention activities • Maintain high customer service and professionalism • Maintain CRM and customer engagement tools accurately • Prepare equipment proposals and quotations as needed • Process won orders for turnover to Equipment Order Management Specialists • Maintain proposal templates and equipment product documentation • Support sales process administration during increased workload or team absences

🎯 Requirements

• High School Diploma or equivalent; related industry experience may be considered in lieu of education requirements • Minimum 5 years of customer service, inside sales, customer support, sales support, or related experience • Excellent verbal and written communication skills with a strong customer-focused approach • Ability to build customer relationships and communicate effectively by phone and email • Strong organizational skills and ability to manage multiple tasks and priorities • Experience working with CRM systems, preferably Salesforce • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint • Ability to analyze customer information and identify sales and service opportunities • Detail-oriented with strong follow-up and documentation skills • Ability to work independently in a remote environment while collaborating with multiple teams • Experience in industrial equipment, compressed air systems, manufacturing, distribution, or related industries preferred • Experience using Salesforce or similar CRM platforms preferred • Experience supporting customer retention, customer outreach, or lead generation activities preferred

🏖️ Benefits

• Equal opportunity employer • Safe workplace and compliance with safety rules and requirements