Service Coordinator

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Homewood Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🧘 Wellness

Healthcare • B2B • Wellness

<Homewood Health> is a Canadian provider of mental health and addiction services offering therapy, counselling, inpatient treatment, and workplace mental health solutions. With a 140-year history, it operates accredited treatment centres and virtual Therapy@Home programs, and delivers employee assistance programs (EFAP) and organizational support to improve resilience, reduce disability risk, and support recovery. Homewood focuses on evidence-based, personalized care for individuals, families, and employers across Canada.

📋 Description

• Review referral requests to ensure they meet established criteria • Ensure required data is collected and entered • Attend meetings with referral sources as required • Document and escalate service issues • Monitor assigned clinicians’ work for adherence to standards and timelines • Support the clinician network in managing expectations • Identify efficiencies and solutions to issues • Liaise with clients/patients, insurers, employers and healthcare professionals • Act as the first point of contact for service providers and corporate customers • Help manage and track complex cases • Maintain databases and client/case files accurately and confidentially

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience and training • Case Coordination and/or Case Management experience is a major asset • Expertise in Disability Treatment and Management principles, practices and processes • Proficiency with Microsoft Word, Excel and PowerPoint • Excellent verbal and written English communication skills • Effective self-directed work style with ability to work with minimal supervision • Strong administrative and customer service skills • Effective interpersonal skills and ability to communicate with varied stakeholders • Ability to manage multiple demands under time constraints and deadlines • Adaptability to changing priorities • Ability to contribute effectively to a positive work environment

🏖️ Benefits

• Supportive colleagues and a collaborative team environment • Positive work culture focused on efficiencies and solutions • Equal opportunity employer committed to accessibility, diversity, equity and inclusion • Opportunity to contribute to evidence-based mental health and addiction services • Continuous learning culture