Technical Customer Success Manager

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Honeycomb.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Honeycomb. io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb. io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb. io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

📋 Description

• Own the post-sales relationship for a portfolio of accounts • Drive value & outcomes with technical sponsors and champions • Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement. • Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples • Represent the customer in internal meetings with Engineering and Product Management • Partner with the rest of our team in East to grow our brand and business in the region • Keep up to date on Honeycomb technologies and product offerings

🎯 Requirements

• At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space • Previous Customer Success, Technical Account Management, Sales or Customer Services experience • Strong organizational skills and ability to handle many simultaneous conversations in email and chats • Deep process orientation and willingness to test, establish and document new processes in a startup environment • Love of data analytics systems along with the desire and curiosity to explore and discover new information within them • Working knowledge of the Enterprise software subscription lifecycle and associated processes • Excellent written and verbal technical communication skills. • Nice To Haves: • Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics) • Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)

🏖️ Benefits

• A stake in our success - generous equity with employee-friendly stock program • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience • Time to recharge with unlimited PTO • A distributed-first mindset and culture (really!) • Home office, co-working, and internet stipend • Full benefits coverage for employees, with additional coverage available for dependents • Up to 16 weeks of paid parental leave, regardless of path to parenthood • Annual development allowance • And much more...