Customer Support Engineer – Finance Software Applications

🕒 August 5

🇺🇸 United States – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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OneStream Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏢 Enterprise

💰 Series B on 2021-04

Software • Finance • Enterprise

OneStream Software is a financial software solutions provider that specializes in streamlining financial consolidation, reporting, and planning processes for businesses. Their platform is designed to enhance organizational efficiency by integrating various financial functions into a single, easily manageable system, thereby enabling businesses to make informed decisions based on real-time financial data.

📋 Description

• Respond to product-related customer issues and contact customers to triage problems • Provide remote product support for OneStream customers • Troubleshoot product configuration issues • Research, resolve, and respond to complex issues across application product lines and product boundaries • Ensure policy compliance when resolving customer issues • Collaborate with other teams to solve support problems, training problems, and other emerging issues • Submit software bugs to development teams • Update and maintain technical knowledge base articles • Ensure all customer interactions are positive and handled with a high sense of urgency • Encourage information sharing, team-based resolution activity, cross-training, and rapid case resolution • Assist in developing innovative solutions and building strong customer relationships

🎯 Requirements

• College diploma or bachelor’s degree in a technology or finance-related field, or equivalent work experience • Experience working with software applications • 3+ years of software application troubleshooting experience • Knowledge of finance and accounting practices and principles • Experience solving financial management or financial-driven support issues preferred • Prior experience and/or certification with OneStream, Oracle Hyperion, HFM, FDM, Planning, Essbase, Blackline, SAP Outlooksoft BPC, SAP BOFC (Cartesis), IBM Cognos, or other EPM solutions preferred • Experience with PowerShell, VB.NET, Visual Basic, or object-oriented programming preferred • Experience supporting customers in a Windows environment, including Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V preferred • Microsoft Certifications in Windows, SQL Server, Azure, or Office-Excel preferred • Technical capacity • Problem-solving and analysis skills • Organizational skills • Customer/client focus • Decision-making skills • Initiative • Strong communication skills • Must be legally authorized to work for any company in the United States without sponsorship

🏖️ Benefits

• Vision insurance • Medical insurance • Life insurance • Dental insurance • 401K / retirement plan • Short-term disability • Long-term disability • Vacation time • Paid holidays • Professional development • Multiple training opportunities • Additional variable compensation may apply