Implementation Manager

Job not on LinkedIn

🕒 October 23

🇺🇸 United States – Remote

💵 $102k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Craft and execute implementation strategies for important new customer opportunities ranging from $200K to $1M • Set the foundation for lasting partnerships and drive adoption across Engine's full product suite during customers' first months on the platform • Collaborate with Sales and Account Management from signed contract to first booking • Feed implementation blockers and field patterns back to Product and Engineering • Lead a team of Implementation Managers through live deployments • Run workload and milestone reviews • Coach the team on the implementation motion • Build processes that scale as new customer volume grows • Serve as the senior implementation voice on important new customer opportunities • Lead key customer meetings and deliver training • Ensure interactions with Engine exceed expectations through a clean handoff to the dedicated Account Manager

🎯 Requirements

• 4+ years of hands-on experience in implementation, customer success, account management, or technical program management at a B2B SaaS, travel, or fintech platform • 1+ year leading a team or formally mentoring individual contributors • Experience owning customer onboarding and implementation end to end • Ability to translate customer requirements into tailored rollout plans that drive adoption across a full product suite • Comfortable serving as the senior customer-facing voice on a deal • Fluency in customer onboarding at scale, including configuration and rollout planning, mutual success plans, adoption benchmarks, and GTM handoffs across Sales, Account Management, and support • Comfortable holding a team to a high customer-engagement cadence, roughly 15 customer meetings per week per individual contributor • Problem-solving and consultative customer-engagement skills • Ability to thrive in a fast-paced environment where the playbook is still being refined • Bonus: experience with corporate travel, expense, or spend management platforms

🏖️ Benefits

• Competitive base pay tied to role and experience • Equity for all employees • Some roles are eligible for bonuses or commissions • Hybrid-hub model with fully remote or office-based environments depending on role • Benefits package; full list available at engine.com/culture

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