Director, Delivery & Implementation

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🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Accountable for implementation delivery from initial planning through configuration, integration, testing, launch, hyper care, and transition • Set the strategic direction for CORA Loyalty's Delivery and Implementation function • Build and scale program delivery capability for complex and strategically significant engagements • Own the client implementation methodology, including playbooks, governance, templates, reusable assets, onboarding standards, launch readiness, and transition to Customer Success • Establish delivery standards and KPIs focused on quality, client adoption, operational efficiency, financial performance, and team development • Advance AI use in implementation planning, project delivery, documentation, testing, client enablement, and operational reporting • Develop reusable implementation assets, automation, AI-assisted tooling, integration patterns, configuration libraries, and delivery playbooks • Serve as senior sponsor and escalation point for strategic and high-risk client implementations • Build trusted relationships with client sponsors, operational leaders, technology stakeholders, and executive teams • Provide executive oversight of complex deployments and lead or support strategically significant programs • Lead risk identification, mitigation planning, issue resolution, and executive communication across the implementation portfolio • Partner with Customer Success and Support on transition to ongoing adoption and value realization • Collaborate with Sales and Solution Consulting on client expectations, implementation strategy, scope, and success criteria • Establish and enforce standards across planning, discovery, solution design, configuration, integration, testing, training, launch, and hypercare • Coordinate with Product and Engineering on solution architecture, data migration, system configuration, integration strategy, and technical deployment • Coordinate complex integrations with Product, Engineering, client technical teams, and third-party vendors • Establish portfolio reviews, delivery forecasting, utilization management, implementation analytics, and continuous improvement initiatives • Oversee forecasting, staffing, utilization, capacity planning, and resource allocation • Support Statements of Work, implementation estimates, change requests, and delivery commitments • Provide executive reporting on implementation performance, client health, delivery risks, capacity, and emerging trends • Lead, mentor, and develop a team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants • Partner on workforce planning, hiring, onboarding, succession planning, and organizational development

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, or a related field; equivalent practical experience may be considered • 5+ years of progressive experience leading enterprise software, SaaS, or technology implementations • 3+ years of people-leadership experience managing implementation, consulting, delivery, or professional services teams • Proven experience leading client-facing delivery for complex enterprise customers and managing multiple concurrent implementations • Strong knowledge of SaaS implementation methodologies, program governance, and enterprise software deployment practices • Demonstrated ability to manage delivery risk, scope, timelines, budgets, resource requirements, and client expectations • Strong analytical, problem-solving, decision-making, and executive presentation capabilities • Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems • Loyalty platform experience strongly preferred • Familiarity with grocery, retail, or eCommerce operations is an asset

🏖️ Benefits

• Full-time regular employment • 37.5 scheduled weekly hours