Risk Supervisor

Job not on LinkedIn

🔥 48 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Lead and oversee daily Risk team activities, ensuring queues, investigations, alerts, reviews, and escalations meet service levels • Supervise merchant risk monitoring for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks • Review and approve escalated investigations involving held transactions, large ticket activity, refunds, duplicate transactions, authorizations, declines, ACH returns, suspicious behavior, and emerging trends • Manage team workloads, priorities, queue assignments, and resource allocation • Conduct quality assurance reviews of cases, documentation, outreach, escalations, workflows, and monitoring activities • Coach, mentor, train, and provide performance feedback to Risk Analysts • Oversee bank account change controls, including validations, approvals, quality reviews, system updates, and post-change monitoring • Ensure ongoing merchant monitoring programs are implemented on a regular cadence • Support enhanced due diligence for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and restricted categories • Oversee chargeback, ACH, and NACHA monitoring programs, including thresholds, return rates, recurring payments, remediation, and risk trends • Review and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalations, and account actions • Ensure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation are completed accurately and on schedule • Prepare and deliver risk reports, KPI dashboards, operational updates, portfolio analyses, escalation summaries, and trend reports for leadership • Identify emerging risks, operational gaps, control weaknesses, and process improvement opportunities; implement corrective actions • Partner with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and external partners to resolve complex issues and improve workflows • Support audits, compliance reviews, sponsor bank requests, processor inquiries, and operational examinations • Assist with policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic initiatives • Adapt controls, processes, priorities, and team responsibilities as business needs evolve • Own leadership initiatives, special projects, and additional management-assigned responsibilities

🎯 Requirements

• 5+ years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or related fields • 1–3 years of leadership, team lead, supervisory, or management experience • Required to travel up to 15% annually • Strong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA rules, fraud prevention, and operational risk management • Demonstrated ability to lead teams, prioritize workloads, manage escalations, and drive operational performance • Strong analytical and decision-making skills • Experience building procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting • Excellent communication, coaching, and stakeholder management skills • Experience managing multiple projects, investigations, escalations, and competing priorities simultaneously • Strong attention to detail and ability to maintain high-quality standards • Ability to work cross-functionally with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners • Working knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and payments risk management best practices • Preferred: experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations • Preferred: experience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams • Preferred: familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms • Preferred: experience developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics • Preferred: experience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives • Preferred: knowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements • Preferred: experience designing and implementing risk controls, monitoring frameworks, escalation procedures, and operational workflows • Preferred: experience with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules • Preferred: experience with risky business verticals and building monitoring around them

🏖️ Benefits

• Regular worker type • 37.5 scheduled weekly hours • Remote work arrangement • Travel opportunities up to 15% annually for company meetings, leadership events, partner engagements, training, conferences, and other business-related activities