Senior Configuration Management Analyst

🕒 October 22

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $89k - $121.4k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead day-to-day CMDB operational activities and complex investigations involving configuration items, relationships, ownership, and data quality • Monitor CMDB health, data quality metrics, certifications, and governance controls • Coordinate remediation efforts with application, infrastructure, and service owners • Develop and maintain CMDB operational procedures, standards, and documentation • Serve as a subject matter expert for CMDB processes and data governance practices • Identify opportunities to improve CMDB processes, controls, automation, and user experience • Drive initiatives to increase data accuracy, completeness, ownership, and relationship mapping • Analyze recurring data quality issues and perform root cause analysis • Recommend and implement process improvements aligned with Configuration Management and ITSM best practices • Support CMDB maturity assessments and roadmap initiatives • Partner with CMDB administrators, Discovery teams, platform teams, and architects • Support onboarding of new CI classes, data sources, services, and environments • Validate Discovery results, integrations, reconciliation behavior, and relationship models • Assist with testing and validation of CMDB-related enhancements and releases • Support implementation of CSDM-aligned modeling practices • Partner with business and technology teams to establish ownership and accountability for configuration data • Facilitate discussions regarding CMDB requirements, operational issues, and data quality concerns • Provide guidance and education to users regarding CMDB processes and standards • Support audits, regulatory reviews, and governance forums • Develop and deliver dashboards, scorecards, and metrics related to CMDB health and performance • Analyze trends, identify risks, and provide leadership insights • Support executive reporting and governance communications • Measure effectiveness of remediation and improvement efforts • Evaluate emerging technologies, including AI and machine learning capabilities, that can improve CMDB operations and data management • Identify opportunities to leverage AI-driven analytics, automation, anomaly detection, relationship intelligence, and operational insights • Participate in enterprise initiatives focused on intelligent automation and digital operations

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience • 5+ years of experience in Configuration Management, CMDB administration, CMDB operations, ITSM, or related disciplines • 3+ years of hands-on experience working with ServiceNow CMDB • Experience managing CMDB operational processes within a large enterprise environment • Strong understanding of Configuration Management principles and best practices • Experience with CMDB data quality management, certifications, audits, and governance • Experience analyzing CI relationships, service mapping, ownership models, and dependency data • Strong analytical, problem-solving, and root cause analysis skills • Excellent written, verbal, and stakeholder management skills • 7+ years of Configuration Management or CMDB experience preferred • Experience with ServiceNow Discovery, Service Mapping, Data Manager, IRE, and CSDM preferred • Experience supporting ITAM, Asset Management, Application Portfolio Management (APM), or Service Portfolio Management initiatives preferred • Experience developing executive dashboards and operational reporting preferred • Experience with automation, workflow design, or process optimization preferred • Exposure to AI-enabled operational platforms, predictive analytics, generative AI, or machine learning applications preferred • ServiceNow Certified System Administrator (CSA) preferred • ServiceNow CIS-CMDB certification or equivalent Configuration Management certification preferred • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace arrangement • Remote work arrangement • Occasional travel to Humana offices for training or meetings

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