Research Manager

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IDC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🏥 Healthcare

🏭 Manufacturing

Marketing • Healthcare • Manufacturing

IDC is a consulting firm that specializes in providing strategic business advice to small business leaders. Their team of experienced consultants focuses on helping businesses achieve their goals by addressing foundational issues, including vision, clarity, efficiency, and accountability. Through weekly engagement, they offer personalized guidance and operational support to enhance performance and drive growth in small businesses.

📋 Description

• Manage Continuous Intelligence Services client relationships and maintain technology market relevance • Lead, collaborate on, and develop a Continuous Intelligence Services research program with clients and overall annual value targets • Serve as a subject matter expert managing a 12-month rolling research schedule • Drive business development and engage new technology vendors to expand research coverage, IDC brand recognition, and addressable market • Support technology supplier and technology buyer inquiries as needed • Collaborate with and support internal product, research & data, and delivery teams • Produce market research and competitive intelligence on AI-powered customer service, voice of customer, and contact center solutions • Analyze vendor offerings and buyer behavior to develop market sizing, competitive positioning, and strategic guidance • Help establish research-backed viewpoints on AI adoption in customer-facing functions

🎯 Requirements

• Bachelor’s degree in Voice of Customer, Customer feedback, Customer Experience, Contact Center, Innovation or Strategy, or equivalent experience • 5+ years of experience as a CX, Voice of customer, Contact Center professional or in a similar leadership role • Ideally, experience managing clients, generating revenue, and managing projects to delivery • Deep understanding of Contact Center, Customer Service, voice of customer, CX technologies, and the competitive landscape • Excellent communication and presentation skills with the proven ability to engage in relevant discussion / strategic messaging • Ability to adapt during client-facing engagements and maintain composure while interacting with a variety of senior-level executives • 25% travel required for in-person attendance at vendor events, trade shows, and client engagements • Employment eligibility verification required • Participation in E-Verify

🏖️ Benefits

• 15 vacation days per year (increases with tenure; carryover allowed) • 10 paid sick days per year • 1 week paid new parenting leave • Flexible work options (remote, part-time, flexible hours) • Health, dental, vision, and paramedical coverage for you and your family • Annual healthcare spending account • Employee Assistance Program for counseling and support • Best Doctors medical second opinions • Life, AD&D, and long-term disability insurance • Retirement savings plan with company match (up to 4% of salary) • $75/month technology allowance for home office or phone expenses • Company-paid cell phone plan • Variable compensation included in total annual compensation