Residential Solar Operations Specialist

🕒 May 20

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $45k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Responsible for working within IGS’s proprietary technology platform • Document and contract management • Collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business • Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives • Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires • Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management • Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company • Other responsibilities and projects as assigned

🎯 Requirements

• 2-3 years previous customer service experiences • College degree in Business Administration, IT, Operations, or other applicable field of study a plus • Energy experience a plus • Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint) • Bilingual (Spanish) is preferred • Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement • Great attitude and positive outlook in dealing with any customer • Ability to learn new technology platforms (partner portals, reporting portals, etc.) • Ability to adapt, evolve and thrive in an ever-changing environment • Ability to learn a variety of IT applications and learn our business’s processes • Exceptional organizational skills and document management skills with an acute attention to detail • Positive attitude, self-motivated, strong analytical skills, results oriented, driven

🏖️ Benefits

• Comprehensive coverage including medical (plus free telehealth) • Dental • Vision • Employer health savings account contributions • Robust support through Headspace and free mental healthcare visits for you and your dependents • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • A wide range of additional perks