Virtual Customer Service Representative

🕒 August 31

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Handle inbound and/or outbound calls concerning patient billing statements and collect past due balances • Communicate with patients via inbound and outbound phone calls • Answer questions regarding medical bills and accounts • Provide customer service and timely responses related to benefits, billing, claims, payments, and related issues • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs • Explain charges and communicate requirements, policies, procedures, and resources regarding patient financial care services • Work within a virtual Patient Contact Center environment • Measure individual performance while working within a team atmosphere

🎯 Requirements

• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools • Problem solving skills, good judgment, attention to detail, and follow-through • Ability to multi-task and work within multiple systems at the same time • Able to work with little to no supervision • Experience working with Electronic Medical Record systems (1 year) • Patient contact center (call center) experience (1 year) • Experience in customer service (1 year) • Understanding and adherence to HIPAA and compliance requirements • Ability to maintain confidentiality • Ability to work in a culturally diverse organization

🏖️ Benefits

• Comprehensive 4-week training program • Opportunities for career growth • Benefits after 3 months of employment • Healthcare • Paid time off • Incentive pay