Customer Success Manager

Job not on LinkedIn

🕒 June 26

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMPaCT Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

IMPaCT Care is a pioneering organization focused on enhancing community health by employing trained Community Health Workers (CHWs) to address social determinants of health (SDOH) at an enterprise scale. They offer a robust infrastructure and cloud-based technology to effectively manage CHW programs, providing real-time analytics and evidence-based workflows to improve patient engagement and access to primary care. IMPaCT Care aims to deliver better health outcomes at a lower cost, with proven benefits demonstrated through rigorous research and client success stories.

📋 Description

• Build structured project plans tracking deliverables, owners, and timelines across stakeholders • Maintain real-time documentation in Salesforce and Asana • Capture decisions, takeaways, and action items • Act as the central point of alignment between Product, Tech, WFD, and DCT teams • Hold stakeholders accountable to timelines and ensure clean handoffs • Identify risks early and escalate appropriately • Prioritize work based on actual project risk • Prepare customers for risks, delays, and necessary tradeoffs • Co-manage a portfolio of 10–15 healthcare customers • Support end-to-end Community Health Worker program launches • Coordinate stakeholders to achieve customer goals and seamless platform adoption • Own the Tech Review process • Collaborate with IT and customer stakeholders on compliance and technical needs • Drive retention and contract expansion

🎯 Requirements

• 3+ years in CSM/account management, preferably at a health tech startup or SaaS company • Familiarity with basics of U.S. health care • Proven ability to manage concurrent projects with zero dropped balls • Proven ability to summarize discussions into 1-pagers that executives love • Proven ability to navigate healthcare stakeholders, including healthcare systems, CBOs, and payers • Proficiency with Google Suite, Salesforce, Zoom, Asana, and LMS platforms • Bachelor’s degree • Travel 1–2x per quarter for IMPaCT team retreats and customer onsite visits

🏖️ Benefits

• Competitive compensation • Equity grants • Comprehensive benefits • Opportunities for team-building and fun • Work from home • Travel for IMPaCT team retreats and customer onsite visits