Licensed Customer Care Agent – Day Shift

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Independence Pet Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Independence Pet Holdings is a multi-brand pet health company established in 2021 that manages a diverse portfolio of modern pet health brands across the U. S. and Canada. The company offers pet insurance services, pet education, lost-pet recovery and other pet-focused services through an omni-channel, multi-brand approach aimed at serving pet parents and improving pet health and welfare.

📋 Description

• Research and respond to insurance and non-insurance customer service inquiries via phone, email, text, chat, and social media • Provide exceptional customer care across multiple communication channels in a timely and efficient manner • Solve customer issues, rectify poor experiences, and maintain positive customer relationships • Apply company policies to ensure claims and policies are compliant and determine when to make exceptions • Answer customer questions and provide insurance and non-insurance information • Educate customers on product offerings and help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks • Use ticketing software, back-office software, and digital tools to manage and track performance • Perform data entry and other assigned duties

🎯 Requirements

• Prior experience in customer service role involving a high degree of customer interface • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.) • Roll-up-your-sleeves mentality – does what it takes to get the job done • Excellent verbal and written skills • Administrative and computer skills • Great attention to detail with every task • Entrepreneurial interest and a passion for pets • Existing Property & Casualty Insurance License • Ability to work the 9:00am-5:30pm EST shift

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)