Customer Success, Sales Associate

🕒 August 20

🇨🇦 Canada – Remote

💵 $53k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infobip

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💰 Debt Financing on 2021-11

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way.

📋 Description

• Work proactively on hand-raisers and inquiries from Self-Service customers • Ensure high-quality customer experiences, satisfaction, and further growth • Build strong customer relationships and generate new business opportunities for the sales team • Educate customers on product nuances to unlock value • Increase user adoption and activation • Suggest improvements to Self-Service UX • Retain current customers and analyze consumption • Maintain an overview of the business, competition, and industry trends • Collaborate with different teams to optimize Self-Service workflows • Create flows and resolve Self-Service frictions with the Product team

🎯 Requirements

• Minimum 1 year proven experience in similar roles • Strong communication and interpersonal skills • Strong analytical and organizational skills, with a systematic approach to problems • Strong presentation and demo skills • Ability to articulate technical solutions and ROI to technical and non-technical stakeholders • Proficient user of Excel • Highly fluent in English, spoken and written • Ideally proficiency in an additional language such as French or Spanish • Strong networking and relationship-building skills • Interest in working with multi-divisional, multi-geographical customers • Consultative, solution-oriented approach to discovering new opportunities • Familiarity with AI tools

🏖️ Benefits

• Financial rewards and recognition, including performance-driven bonuses and regular reviews • Flexible work arrangements, remote work, and flexible working hours • ESOP (Employee Stock Ownership Plan) / employee share ownership plan • Time off and special leave days • Flexible hybrid work model tailored to local regulations • Internal mobility, upskilling, and mentorship • Onboarding, mentorship, and training programs • International mobility opportunities in worldwide hubs • Medical, Dental, and Vision insurance • Basic life insurance • 401(k) plan participation with company match • Short-term and long-term disability insurance • Wellness plan of up to $500/year pro-rated based on hire date • Up to 23 vacation days per year • Up to 9 sick days per year, with carryover of up to 9 sick days annually • Additional leave for marriage, relocation, bereavement, and other major life events • 12 weeks of paid parental leave • 14 paid holidays annually