Account Lead – Automotive BDC

Job not on LinkedIn

🕒 September 16

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 58 days.
• No salary listed.

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InFocus Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🚘 Automotive

🤝 B2B

📣 Marketing

Automotive • B2B • Marketing

InFocus Solutions is an outsourced BDC and customer-contact provider focused on automotive dealerships. They offer full BDC teams, inbound call support, outbound sales and service appointment campaigns, CRM and platform integrations, digital marketing, and customer satisfaction/survey solutions to turn leads into appointments and keep service lanes full. Services include lead follow-up, appointment setting, answering overflow calls, campaign management, and CSI solutions. The company is based in Sheldon, WI and promotes metrics like 60+ certified agents, 7k+ campaigns managed, a 5-minute response time, and serving 1,500+ dealerships.

📋 Description

• Own the day-to-day performance and operational health of assigned dealership accounts • Coach and develop BDC agents through regular call reviews, feedback, and performance conversations • Listen to agent calls daily to identify coaching opportunities and improve performance • Document coaching sessions, expectations, and follow-up plans • Monitor leads, CRM tasks, follow-ups, and appointment activity • Help ensure assigned accounts meet performance targets and KPIs • Serve as a primary point of support for agents assigned to accounts • Communicate directly with dealership clients and respond to questions, concerns, and operational needs • Identify performance or service issues early and work proactively to resolve them • Escalate repeated performance concerns or issues requiring additional leadership support • Stay actively engaged in dealership and internal communication channels throughout the day • Participate in outbound phone activity and lead by example • Attend staffing and operational meetings as required • Support phone production while managing coaching, account performance, and client communication

🎯 Requirements

• Prior automotive BDC or dealership experience is required • Strong understanding of automotive BDC operations • Experience coaching, training, and developing others • Ability to provide clear and constructive performance feedback • Understanding of lead follow-up, appointment setting, confirmations, and CRM accountability • Comfortable working directly with dealership clients • Ability to balance coaching responsibilities with hands-on production • Takes ownership of problems and works proactively to solve them • Communicates clearly and professionally • Organized and consistent with follow-up and documentation • Thrives in a remote work environment • Comfortable working in a performance-driven environment • Experience as an Automotive BDC Representative, Senior BDR, BDC Trainer, BDC Team Lead, BDC Manager, Internet Sales Manager, or Automotive Sales or Service BDC Leader

🏖️ Benefits

• Fully remote work environment • Flexible scheduling opportunities • Paid training and ongoing coaching • Bonus opportunities based on performance • Health, Dental, and Vision insurance • 401(k) program • Opportunity for career growth within a rapidly growing company

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